Leatherbox customer service

As you probably know, leather does not come off the roll and a skin has a specific shape. For that reason we cannot promise exact sizes, such as with a coupon (approximately 45x50cm) or a quarter hide (approximately 90x100cm) or with a half hide (approximately 90x180cm). Because every skin is unique, the stated sizes indicate the total surface that you will receive. You will therefore not receive a square piece of leather with the exact length and width measurements (an example: if you order a quarter hide of 100x90 cm, it can also be 110x81 cm). Also take some cutting loss into account when selecting the right size for your project.

Nevertheless, the piece of leather you order has the same amount as what is described. That's why we try to make everyone happy with the same amount of beautiful leather pieces.

As you probably know, leather is a natural product, which means that the animal can always suffer from scars and insect bites.

So that's why it regularly happens that there are holes in the skin. There can be two reasons for this; during slaughter, the skin is cut off the animal and sometimes the butchers are less precise than we would like and then you call it
a 'butcher cut';

Or it could be that it's such an ugly spot that the tannery decided to cut it out. But at all times you don't pay for the hole.
The measuring machine only measures the surface that onsists of leather.

Keep in mind that if you got a piece of leather with a hole, we probably supplied that hide bigger. So that you still have
something extra to get your patterns out.

This is often the case. We always try to give everyone the right amount. Because as you probably know, leather doesn't come off the roll and a skin has a specific shape. It is therefore possible that you did not receive a 45x50cm with a coupon, but perhaps 60x38 or 55x41. Nevertheless, the piece of leather you ordered has the same amount as what is described. This also applies to every size we offer (quarter skin / half skin / whole skin), except for the panels.
We have had a cutting knife made for this, so they are perfectly cut out at 20x30cm.

Do you need exact easurements? Please let us know in advance by leaving your measurements in the comments field. Then we can take this into account in regards to the products we have in stock.

No, unfortunately this is not possible. The bottom of a separating zipper cannot be repaired manually, because this part (retaining box) can only be made in the factory. So when the bottom of the zipper is broken (in a jacket) you need to have a new zipper put in.

We are a wholesaler, but since there is no good alternative for private individuals to buy our products elsewhere, private individuals are welcome. Keep in mind that the prices in our wholesale are excluding VAT. A good alternative to our wholesale is our online shop.

First check whether money has been debited.

Has no money been debited? Then the payment was not successful. You can then place your order again. We do not process orders without successful payment, so you don't have to worry that you will end up receiving two orders.

Check your spam box, sometimes your order confirmation arrives there.

If you still cannot find your order confirmation please contact us.

We will send you an email as soon as your order is ready in the store. From that moment on, the product will remain in the store for you for 5 days. Take your order number with you during your store visit and show it to the store
employee.

You can see this on the product page. Here you can see whether or not your product is in stock. If it is temporarily out of stock, you can register by clicking the "notify me" button. When the product is back in stock you will automatically receive an email to notify you!

This is possible! At the check-out page you have the option to add your product to your previous order. This way you do not have to pay extra shipping costs.

You can only cancel if your order has not yet been shipped. In that case, please contact us and we will cancel your order and refund your money.

When you order online you will receive an order confirmation via email which includes an invoice. If the invoice is not included please contact us and we will resend your invoice.

We use the following payment methods: credit card (American Express, Mastercard, Visa), debit card (Maestro), bank transfer (iDEAL, SOFORT) and digital wallets (PayPal, Apple Pay, Google Pay, Shop Pay).

Yes, you also pay VAT for European orders unless you are a company with a valid VAT number. In that case you will receive your products VAT free. Make sure you provide your VAT number at the checkout.

We use the following payment methods: credit card (American Express, Mastercard, Visa), debit card (Maestro), bank transfer (iDEAL, SOFORT) and digital wallets (PayPal, Apple Pay, Google Pay, Shop Pay).

As a business customer you can also pay by bank transfer. For this you must be registered with the Chamber of Commerce for at least 1 year.

Please contact us if you need to do so.

First check whether money has been debited.

Has no money been debited? Then the payment was not successful. You can then place your order again. We do not process orders without successful payment, so you don't have to worry that you will end up receiving two orders.

Check your spam box, sometimes your order confirmation arrives there.

You can register your return within 14 days after you have received the product.

To get the full refund, it is important to return your product in its original condition and undamaged.

Please read our entire return policy.

1. Use our contact form to let us know about your return (include your order number).

2. Prepare your product for the return journey:

Pack it well and firmly. Preferably use the original packaging. That way the chance of damage is as small as possible and we might be able to make someone else
happy with it. Do you no longer have the original packaging at home? No problem, if you have another sturdy box, that will do too. As long as the leather is rolled and not folded.

3. Return the package to our store or send it via a delivery service.

Please read our entire return policy.

You will understand that you cannot return the following items:

• If you have already cut the leather or if you have stored the leather incorrectly so that someone else would not want to buy it anymore.
• Vouchers, gift cards and coupons. Even if they have not yet been used.
• Tools and/or products damaged by your use.
• Custom made products, such as zippers.
• Workshops that have already taken place where you have not been present.

Yes, you can return your product to our store. You do not have to register your return in advance and do not have to print anything. In the event of a defect, we first try to find a solution together.

Your shipment can be returned to:

Leatherbox International B.V.
Barwoutswaarder 23
3449 HE Woerden
The Netherlands

Once we have processed your return, we will refund you within 5 working days. How quickly you have the money in your account depends on your payment method.

You may get your money back in several parts. This may be because you (partially) paid
the amount using a gift card or voucher. You will then receive that amount back in the form of shop credit..

It depends. If you have changed your mind or found out that it is not the right product for your purpose, you must pay the
return costs yourself. 

If the product is damaged or if the wrong product has been delivered, the shipping costs are of course on us

Preferably pack the product in the original packaging or otherwise in a sturdy box that you close properly. Always roll up
leather and never fold it.

Bring the box to a postal point near you or you can bring it to our store.

Yes, you can visit our store (Barwoutswaarder 23, Woerden, The Netherlands) to view our productrange and/or buy directly. Opening hours are Tuesday to Friday from 10.00am to 5.00pm. Every first Saturday of the month from 10:00 AM to 1:00 PM.

Yes you can. In fact, for safety reasons we do not accept cash. In any case, keep in mind that we cannot give you change in case you want to pay with cash. The invoice will be sent to you by email.