Terms of service

General terms and conditions Leatherbox International B.V.

1 - Introduction

Below you will find our Terms and Conditions. These always apply if you use or place an order via our webshop and contain important information for you as a buyer. Therefore, read the General Terms and Conditions carefully. We also recommend that you save or print these terms and conditions so that you can read them again at a later time.

2 - Definitions

Leatherbox International B.V., established in Woerden, 3449 HE, Barwoutswaarder 23, Chamber of Commerce number 87190850, is referred to as seller in these general terms and conditions. Seller is a professional party that deals with the sale of leather, haberdashery, tools, zippers and materials to consumers, among others. These general terms and conditions apply to the legal relationship between the seller and these consumers (the other party).
The seller's counterparty is referred to as the buyer in these general terms and conditions.
The parties are seller and buyer together.
The agreement refers to the consumer purchase between the parties. The consumer purchase always takes place in the seller's webshop.

3 - Applicability of general terms and conditions

These terms and conditions apply to all quotations, offers, agreements and deliveries of services or goods by or on behalf of the seller.
Deviation from these terms and conditions is only possible if this has been expressly agreed in writing by the parties.

4 - Payment

The full purchase price will be paid either immediately in the webshop or afterwards within 14 days after receipt of the order. In some cases, a deposit is expected for reservations. In that case, the buyer will receive proof of the reservation and the prepayment. It is always up to the seller to indicate the method of payment in the webshop (in advance or afterwards within 14 days).
If the buyer does not pay on time, he is in default. If the buyer remains in default, the seller is entitled to suspend the obligations until the buyer has fulfilled its payment obligation.
If the buyer remains in default, the seller will proceed to collection. The costs related to this collection are borne by the buyer. These collection costs are calculated on the basis of the Decree on compensation for extrajudicial collection costs.
In the event of liquidation, bankruptcy, attachment or suspension of payment of the buyer, the seller's claims against the buyer are immediately due and payable.
If the buyer refuses to cooperate in the execution of the assignment by the seller, he is still obliged to pay the agreed price to the seller.

5 - Offers, quotations and price

Offers are without obligation, unless a term of acceptance is mentioned in the offer. If the offer is not accepted within that set period, the offer will expire.
Delivery times in quotations are indicative and do not entitle the buyer to dissolution or compensation if they are exceeded, unless the parties have expressly agreed otherwise in writing.
Offers and quotations do not automatically apply to repeat orders. The parties must expressly agree to this in writing.
The price stated on offers, quotations and invoices consists of the purchase price including the VAT due and any other government levies.

6 - Right of withdrawal

The buyer is entitled to dissolve the agreement within 14 days after receipt of the order without giving reasons. The term starts from the moment the entire order is received by the buyer.
There is no right of withdrawal if the products are custom-made according to its specifications or only have a short shelf life.
The buyer can use a withdrawal form from the seller, but he is not obliged to do so, he may also use his own withdrawal form, as long as it is clear that he is exercising his right of withdrawal. The seller is obliged to make this form available to the buyer immediately after the buyer's request.
During the cooling-off period, the buyer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the unused and undamaged product with all delivered accessories and - if reasonably possible - in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the seller.
If the buyer wishes to return the product, he must inform the buyer within fourteen days in a manner as indicated by the buyer. As soon as the return has been reported, the buyer must return the product within the next fourteen days.
In case of withdrawal, the buyer must return the product with the supplied packaging and all delivered accessories in accordance with the instructions provided by the seller.
The buyer pays the costs of the return shipment.
The seller will refund the full invoice amount of the returned product to the buyer within fourteen days after the product is returned by the seller , or from the moment the buyer has presented a proof of shipment to the seller.

7 - Modification of the agreement

If, during the execution of the agreement, it appears that it is necessary to modify or supplement the work to be performed for the proper execution of the assignment, the parties will adjust the agreement accordingly in a timely manner and in mutual consultation.
If the parties agree that the agreement will be amended or supplemented, the time of completion of the execution may be affected. The Seller shall inform the Buyer of this as soon as possible.
If the amendment or addition to the agreement has financial and/or qualitative consequences, the seller will inform the buyer in writing in advance.
If the parties have agreed on a fixed price, the seller shall indicate to what extent the change or addition of the agreement will result in this price being exceeded.
Contrary to the provisions of the third paragraph of this article, the seller may not charge additional costs if the change or addition is the result of circumstances attributable to him.

8 - Delivery and transfer of risk

Once the purchased goods have been received by the buyer, the risk passes from seller to buyer.

9 - Research and complaints

The buyer is obliged to examine the delivered goods at the time of delivery, but in any case within the shortest possible period of time. In doing so, the buyer must investigate whether the quality and quantity of the delivered goods correspond to what the parties have agreed, at least that quality and quantity meet the requirements that apply to it in normal (trade) traffic.
Complaints relating to damage, shortages or loss of delivered goods must be submitted in writing to the seller within 5 working days after the day of delivery of the goods by the buyer.
If the complaint is upheld within the stipulated period, the seller has the right to either repair or deliver again, or to cancel delivery and send the buyer a credit note for that part of the purchase price.
Minor and/or industry-usual deviations and differences in quality, number, size or finish cannot be invoked against the seller.
Complaints relating to a particular product do not affect other products or parts belonging to the same agreement.
After processing the goods with the buyer, no more complaints will be accepted.

10 - Samples and color charts

If a sample or model has been shown or provided to the purchaser, it is presumed to have been provided only as an indication without the goods to be delivered having to comply with it. This is different if the parties have expressly agreed that the case to be delivered will correspond to this.
In the case of contracts relating to immovable property, the indication of the area or other dimensions and indications shall also be presumed to be intended only as an indication, without the goods to be delivered having to comply with them.

11 - Delivery

Delivery takes place 'ex works/shop/warehouse'. This means that all costs are for the buyer.
The buyer is obliged to purchase the goods at the time that the seller delivers them or has them delivered to him, or at the moment when these goods are made available to him in accordance with the agreement.
If the buyer refuses to purchase or is negligent in providing information or instructions that are necessary for the delivery, the seller is entitled to store the item at the expense and risk of the buyer.
If the goods are delivered, the seller is entitled to charge any delivery costs.
If the seller needs information from the buyer for the execution of the agreement, the delivery time starts after the buyer has made this information available to the seller.
A period for delivery specified by the seller is indicative and this period is approximately 4-7 working days. This is never a deadline. If the term is exceeded, the buyer must give the seller written notice of default.
The Seller is entitled to deliver the goods in parts, unless the parties have otherwise agreed in writing or partial delivery has no independent value. Upon delivery in parts, the Seller is entitled to invoice these parts separately.

12 - Force majeure

If the seller is unable to meet his obligations under the agreement on time or properly due to force majeure, he is not liable for damage suffered by the buyer.
By force majeure, the parties mean in any case any circumstance that the seller could not take into account at the time of entering into the agreement and as a result of which the normal execution of the agreement cannot reasonably be required by the buyer, such as illness, war or danger of war, civil war and riot, molestation, sabotage, terrorism, energy failure, flood, earthquake, fire, business occupation, strikes, workmen's exclusion, changed government measures, transportation difficulties, and other disruptions in the seller's business.
Furthermore, the parties mean force majeure as the fact that subcontractors on which the seller depends for the performance of the contract do not fulfil the contractual obligations towards the seller, unless this is attributable to the seller.
If a situation such as the above arises as a result of which the seller cannot meet its obligations towards the buyer, those obligations will be suspended as long as the seller cannot meet his obligations. If the situation referred to in the previous sentence has lasted 30 calendar days, the parties shall have the right to dissolve the agreement in writing in whole or in part.
In the event that the force majeure continues for more than three months, the buyer has the right to dissolve the agreement with immediate effect. Dissolution can only be done by registered letter.

13 - Transfer of rights

Rights of one party to this Agreement may not be transferred without the prior written consent of the other party. This provision applies as a clause with property law effect as referred to in Article 3:83, second paragraph, Civil Code.

14 - Retention of title and lien

The goods present at the seller and delivered goods and parts remain the property of the seller until the buyer has paid the entire agreed price. Until then, the seller can invoke his retention of title and take back the goods.
If the agreed amounts to be paid in advance are not paid or are not paid on time, the seller has the right to suspend the work until the agreed part has been paid. There is then a default of creditors. In that case, a late delivery cannot be invoked against the seller.
The Seller is not entitled to pledge the goods subject to his retention of title or to encumber them in any other way.
The seller may – but is not obliged to do so – to insure the goods delivered to the buyer under retention of title and to keep them insured against fire, explosion and water damage as well as against theft.
If goods have not yet been delivered, but the agreed prepayment or price has not been paid in accordance with the agreement, the seller has the right of retention. The item will then not be delivered until the buyer has paid in full and in accordance with the agreement.
In the event of liquidation, insolvency or suspension of payment of the buyer, the obligations of the buyer are immediately due and payable.

15 - Liability

Any liability for damage resulting from or related to the execution of an agreement is always limited to the amount that the buyer has paid for the product.
The seller's liability for damage resulting from intent or deliberate recklessness on the part of the seller or its managerial subordinates is not excluded.

16 - Obligation to complain

The buyer is obliged to report complaints about the work performed directly to the seller. The complaint contains as detailed a description of the shortcoming as possible, so that the seller is able to respond adequately to it.
If a complaint is well-founded, the seller is obliged to repair the good and possibly replace it.
If the complaint does not lead to a solution, the dispute can be submitted via the Online Disputes Platform via https://ec.europa.eu/consumers/odr no later than twelve months after the date on which the buyer submitted the complaint to the seller..

17 - Guarantees

If guarantees are included in the agreement, the following applies. The Seller guarantees that the goods sold comply with the agreement, that they will function without defects and that it is suitable for the use that the buyer intends to make of it. This warranty is valid for a period of one year after receipt of the sold by the buyer.
The purpose of the guarantee in question is to establish a risk allocation between the seller and the buyer in such a way that the consequences of a breach of a guarantee are always entirely at the expense and risk of the seller and that the seller can never invoke Article 6:75 of the Dutch Civil Code in respect of a breach of a guarantee. The provisions of the previous sentence also apply if the infringement was known to the buyer or could have been known by the conducting research.
The aforementioned warranty does not apply if the defect arose as a result of improper or improper use or if - without permission - the buyer or third parties have made changes – including having third parties try to carry out repairs – or have tried to make or have used the purchased item for purposes for which it is not intended. Damage that is due to careless use by the consumer, such as water or impact damage, is also excluded from the warranty.
If the warranty provided by the seller relates to an item produced by a third party, the warranty is limited to the warranty provided by that producer.

18 - Leatherbox Academy events & workshops

Organization
On the Leatherbox webshop you will find leather crafting events from Leatherbox and from third parties. Leatherbox offers leather workers the opportunity to stay informed of activities that help to increase their knowledge and skills in one place. In regards to the workshops of third parties, Leatherbox only offers the platform to promote the event. Leatherbox is not responsible for the organization or content quality of the event. Always contact the organizer if you have any questions, for registration or if you have complaints.
Registration
You can register for multiple events. After your registration you will receive two confirmation emails, one payment confirmation email and one event confirmation email.
Two weeks prior to the course you will receive a final email with practical information about your participation, such as the program and directions.
Cancel or change your registration
The following cancellation conditions apply to Leatherbox events and workshops.

In case of cancellation by the participant, the following costs apply:
- Cancellation up to 3 days after registration: free of charge
- Cancellation within 30 days prior to the event: 25% of the participation fee
- Cancellation within 14-30 days prior to the event: 50% of the participation fee
- Cancellation within 14 days of the event: 100% of the participation fee

Replacing the participant is always allowed. Please contact Leatherbox for this.

Leatherbox has the right to move or cancel the workshop if the minimum number of participants is not reached, or in the event of unforeseen circumstances (such as illness of the teacher). In that case, the participant may cancel free of charge and receives the participation fee back. Leatherbox is not responsible for costs incurred by the participant such as transport or hotel stays.
Change registration
Did you make a mistake during your registration and do you want to change your details? This is always possible. Please contact us.
Always contact the organizer directly for the cancellation conditions of external events.
Materials
Leather crafting materials are required for most of the Leatherbox events. Sometimes these are fully provided by the organizer, but in most cases the participant is responsible for providing part of the workshop materials. You will always find an overview of this on the event page (subject to change). After registration you will receive the final list with the exact materials that you need to bring yourself. Don't have all the necessary materials for the workshop? Order the missing materials in our webshop, or contact Leatherbox. The participant is responsible for arranging the materials in time.

Leatherbox is not responsible for the loss or breakdown of materials and tools during the workshop.
The materials that Leatherbox provides are on loan and intended to be able to follow the workshop. These materials remain the property of Leatherbox. You can take home the design you make during the workshop.
Attendees
There is a minimum and maximum number of participants for each workshop or event. Is a workshop fully booked, but would you still like to participate? Leave your details on the waiting list. Then you will be the first to receive a message if a spot becomes available, or if a new date is scheduled. Is the minimum number of participants not reached? Then Leatherbox has the right to move or cancel the workshop. In that case you may leave your registration for the new date, or cancel it free of charge.

19 - Intellectual property

The Seller retains all intellectual property rights (including copyright, patent law, trademark law, drawing and design rights, etc.) on all products, designs, drawings, writings, carriers with data or other information, quotations, images, sketches, models, models, models, etc., unless the parties have agreed otherwise in writing.
The buyer may not copy the aforementioned intellectual property rights or have them copied or made available to third parties or use them in any other way without the prior written permission of the seller.

20 - Modification of general terms and conditions

The Seller is entitled to change or supplement these general terms and conditions.
Changes of minor importance can be made at any time.
The seller will discuss major substantive changes with the buyer as much as possible in advance.
The buyer is entitled to terminate the agreement in the event of a substantial change to the general terms and conditions.

21 - Applicable law and competent court

Every agreement between the parties is exclusively governed by Dutch law.
The Dutch court in the district where the seller is located has exclusive jurisdiction to hear any disputes between the parties, unless the law prescribes otherwise.
The applicability of the Vienna Sales Convention is excluded.
If one or more provisions of these general terms and conditions are regarded as unreasonably onerous in legal proceedings, the other provisions remain in full force and effect.

These general terms and conditions apply since: 26 July 2023

Leatherbox International B.V.
Barwoutswaarder 23
3449 HE Woerden
The Netherlands