Shipping & returns
Shipping and delivery
Made your choice? Then it's our turn. After we receive your order and payment, we hand your favourite items and our warmest regards to the courier within 1 to 3 working days. You'll get an email from us as soon as your package is on its way, and a separate email from the carrier with track & trace information. Count on a delivery time of 2 to 5 working days. Within the Netherlands it's usually a little faster. Because we have no influence on how hard the courier presses the accelerator, all delivery times are indicative.
We understand that sometimes speed matters. That's why you can also choose fast delivery with UPS Express when you order. You pay a little more in shipping, but you can start on your design sooner.
The total value of your order must be at least EUR 20.
See the table below for the minimum order value for free shipping:
| Min. order value | Countries |
| € 100 | The Netherlands, Belgium |
| € 200 | Czech Republic, Germany, Hungary, Luxembourg, Poland |
| € 250 | France, Latvia, Lithuania, Slovakia |
| € 300 | Austria, Croatia, Estonia, Denmark, Finland, Ireland, Italy, Portugal, Spain, Sweden |
| £ 200 | United Kingdom |
Some regions are excluded from free shipping. Please contact customer service if you have any questions.
Returns and right of withdrawal
We hope your hands start itching to get started the moment our package hits the mat. Is it disappointing, and are you not completely happy with your purchase? You have 14 days to change your mind, counted from the day you received the last item in your order. Within that period you can cancel or return your order without giving a reason. If your order hasn't shipped yet, you can simply cancel it.
How does it work?
- Submit your return or cancellation through your account. You sign in with your email address and a code we send you, so no password needed. You'll receive a confirmation with the date and time straight away. Rather not do it online? Use our contact form and include your order number.
- Pack the product as well as you can, preferably in its original packaging. Include the packing slip in the parcel.
- Send your order back within 14 days of your notification, or drop it off at our store in Woerden. If you send it by post, do it the same way you received it (so don't turn a hand-delivered parcel into a letterbox parcel).
- You'll get your money back within 14 days of your notification. We may wait until we've received the product, or until you've shown us proof that you sent it.
Return address
Leatherbox International B.V.
Barwoutswaarder 23 3449 HE Woerden
The Netherlands
A little small print
- The cost of return shipping is for your own account.
- If you withdraw from your entire order, we also refund the outbound shipping cost, up to the amount of our standard delivery. If you chose UPS Express, we refund the standard rate. For a partial return, shipping costs aren't refunded.
- You may unpack and inspect the product the way you would in a shop. If you go further than that and the product loses value as a result, we may deduct that loss in value from your refund.
- Shortened zippers and custom made zippers are produced to your own specification and are excluded from the right of withdrawal.
- Glue, edge paint, tokonole and leather care products are excluded from the right of withdrawal once the seal has been broken.
- Pack your return carefully and keep your proof of postage.
- Would you like to exchange your return for something else? Place a new order in the webshop. We process your return separately.
Terms and conditions
For all information about returning an order, please refer to our terms and conditions. Click here for Leatherbox's terms and conditions.