Refund policy

Returns and right of withdrawal

You have 14 days to change your mind, counted from the day you received the last item in your order. Within that period you can return your order without giving a reason. If your order hasn't shipped yet, you can cancel it.

Submit your return or cancellation through your account. You sign in with your email address and a code we send you, so no password needed. You'll receive a confirmation with the date and time straight away. Rather not do it online? Use our contact form and include your order number.

Send your order back by post within 14 days of your notification, or drop it off at our store in Woerden. You'll get your money back within 14 days of your notification. We may wait until we've received the product, or until you've shown us proof that you sent it.

• The cost of return shipping is for your own account.
• If you withdraw from your entire order, we also refund the outbound shipping cost, up to the amount of our standard delivery.
• You may unpack and inspect the product the way you would in a shop. If you go further than that and the product loses value as a result, we may deduct that loss in value from your refund.
• Shortened zippers and custom made zippers are produced to your own specification and are excluded from the right of withdrawal.
• Glue, edge paint, tokonole and leather care products are excluded from the right of withdrawal once the seal has been broken.

Read all the steps and conditions for returning an order.

Terms and conditions

For all information about returning, exchanging and refunding an order, please refer to our terms and conditions.