Shipping policy
After we receive your order and payment, we hand your items to the courier within 1 to 3 working days. You'll get an email from us as soon as your package is on its way, and a separate email from the carrier with track & trace information.
Count on a delivery time of 2 to 5 working days. Within the Netherlands it's usually a little faster. Because we have no influence on how hard the courier presses the accelerator, all delivery times are indicative and are not binding deadlines.
Need it sooner? You can choose fast delivery with UPS Express when you order. You pay a little more in shipping.
The total value of your order must be at least EUR 20.
Free shipping applies from the following order values:
| Min. order value | Countries |
| € 100 | The Netherlands, Belgium |
| € 200 | Czech Republic, Germany, Hungary, Luxembourg, Poland |
| € 250 | France, Latvia, Lithuania, Slovakia |
| € 300 | Austria, Croatia, Estonia, Denmark, Finland, Ireland, Italy, Portugal, Spain, Sweden |
| £ 200 | United Kingdom |
Below these amounts, and for orders to other destinations, shipping costs are calculated at checkout before you pay. Some regions are excluded from free shipping. Please contact customer service if you have any questions.
Orders are shipped from our warehouse in Woerden, the Netherlands. For deliveries outside the European Union, import duties and taxes may apply on arrival and are not included in our shipping costs.
For returns, cancellations and your right of withdrawal, see our return and refund policy and our shipping and returns page.