Shipping and delivery
Made your choice? Then it's our turn. After we receive your order and payment, we hand your favourite items and our warmest regards to the courier within 1 to 3 working days. You'll get an email from us as soon as your package is on its way, and a separate email from the carrier with track & trace information. Count on a delivery time of 2 to 5 working days. Within the Netherlands it's usually a little faster. Because we have no influence on how hard the courier presses the accelerator, all delivery times are indicative.
We understand that sometimes speed matters. That's why you can also choose fast delivery with UPS Express when you order. You pay a little more in shipping, but you can start on your design sooner.
The total value of your order must be at least EUR 20.
See the table below for the minimum order value for free shipping:
| Min. order value |
Countries |
| € 100 |
The Netherlands, Belgium |
| € 200 |
Czech Republic, Germany, Hungary, Luxembourg, Poland |
| € 250 |
France, Latvia, Lithuania, Slovakia |
| € 300 |
Austria, Croatia, Estonia, Denmark, Finland, Ireland, Italy, Portugal, Spain, Sweden |
| £ 200 |
United Kingdom |
Some regions are excluded from free shipping. Please contact customer service if you have any questions.
Returns and right of withdrawal
We hope you are excited to get started as soon as you receive your order. If you are not satisfied with the product(s) you ordered, you have 14 days to change your mind, counted from the day you received the last item in your order. Hasn't your order shipped yet? Then you can simply cancel it.
Submit your return or cancellation through your account. You sign in with your email address and a code we send you, so no password needed, and you receive a confirmation straight away. You can return by post or at our wholesale store in Woerden.
You may unpack and inspect the product the way you would in a shop. If it loses value because you went further than that, we may deduct that loss from your refund. Return shipping costs, including packaging, are for your own account.
Glue, edge paint, tokonole and leather care products are excluded from the right of withdrawal once the seal has been broken.
Click here to find out how to return your product(s).